At a glance
- 48 hours
- to tell us about a damaged, wrong or missing item
- 1 photo
- is usually all it takes. We never ask you to post food back
- 5 to 7 working days
- for an approved refund to reach your original payment method
The short version
If what arrives is damaged, wrong, or not up to standard, tell us within 48 hours and we will replace it or refund you. We will not ask you to post food back to us.
What we can accept
We will replace or refund in full where:
- The pack arrived torn, leaking or with a broken seal
- You received a different product or size than you ordered
- The product is within date but has clearly spoiled
- Part of your order is missing
What we cannot accept
Because these are food products, we cannot take back an item once its seal has been opened, unless there is a genuine quality problem with it. We also cannot accept returns raised more than 48 hours after delivery.
How to raise it
Message us on WhatsApp (+91 86689 99186) with your order reference and a photo of the problem. A photo settles almost every case straight away.
Refund timing
Approved refunds go back to the original payment method within 5 to 7 working days. For cash-on-delivery orders we refund by UPI or bank transfer to an account you nominate.
Last reviewed August 2026. Questions about this policy? Email info@nourishagro.com.